Last updated: September 17, 2026
Thank you for shopping with FREEZEMILL. This policy explains processing times, estimated transit, shipping costs, tracking, and delivery issues.
Order Processing
Orders are processed within 5 business days after payment is received and verified. Processing occurs Monday through Friday, excluding U.S. federal holidays, and is separate from transit time.
Estimated Delivery
After dispatch, estimated transit time is approximately 12 business days. The normal total estimate is therefore up to 5 business days for processing plus approximately 12 business days in transit. Delivery dates are estimates and are not guaranteed.
Shipping Costs and Locations
Shipping charges are calculated and displayed at checkout based on the delivery address and available shipping method. Customers can review the charge before paying. FREEZEMILL currently ships to eligible addresses within the United States; availability may depend on the item and destination.
Tracking
When available, tracking information is emailed after shipment. Tracking may take time to activate while the carrier receives and scans the package.
Delays
Weather, carrier operations, holidays, high shipping volume, transportation disruptions, or incorrect address information may cause delays. Contact us if a shipment is substantially delayed beyond the estimate.
Address Accuracy
Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if you notice an error. An address may not be changeable after processing or shipment begins.
Lost or Damaged Shipments
If a package appears lost, is significantly delayed, or arrives damaged, contact us promptly. Keep the item and original packaging while we review the issue and work with the carrier when appropriate.
Contact
lathamdach14@gmail.com
+1 (919) 599-5981
FREEZEMILL, 501 Merrion Park Ln, Morrisville, NC 27560-6318, United States