Thank you for shopping with FREEZEMILL. We are committed to processing and delivering your order safely and efficiently. This Shipping Policy explains our order processing times, shipping methods, estimated delivery times, and other important shipping information.
Order Processing Time
- Orders are processed within 5 business days after payment has been successfully received and verified.
- Orders are processed Monday through Friday, excluding US federal holidays.
- Processing time includes order verification, product preparation, packaging, and shipment preparation.
- Once your order has been shipped, we will send a shipping confirmation email with tracking information when tracking is available.
Please note that the processing time is separate from the shipping transit time.
Shipping & Estimated Delivery Time
After your order has been processed and shipped, delivery typically takes approximately 12 business days.
Therefore, the total estimated time from order placement to delivery is generally:
5 business days for processing + approximately 12 business days for shipping.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the shipping carrier, destination, weather conditions, carrier delays, holidays, or other circumstances outside our control.
Shipping Costs
FREEZEMILL offers free shipping on all orders to eligible addresses within the United States.
No shipping fee is charged for eligible US orders.
You can review your order total at checkout before completing your purchase.
Shipping Locations
FREEZEMILL currently ships orders to eligible addresses within the United States.
Shipping availability may vary depending on the product and destination. If an address is not eligible for delivery, this will be indicated during checkout or we will contact the customer regarding the order.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, when tracking is available.
Tracking information may take some time to become active after the carrier receives and scans the package.
You can use the tracking information provided to monitor the status and estimated delivery of your shipment.
Delivery Delays
While we work with shipping carriers to deliver orders within the estimated timeframe, FREEZEMILL cannot guarantee a specific delivery date.
Delays may occur because of:
- Severe weather
- Carrier operational delays
- Holidays or high shipping volumes
- Incorrect or incomplete shipping information
- Transportation disruptions
- Other circumstances beyond our reasonable control
If your order is delayed beyond the estimated delivery timeframe, please contact us. We will work with the shipping carrier to investigate the shipment and assist you with the next steps.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your shipping information before completing your purchase.
FREEZEMILL is not responsible for delivery delays, returned packages, or failed deliveries caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.
Lost or Damaged Shipments
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible.
We will review the shipment information and, when appropriate, work with the shipping carrier to investigate the issue.
For damaged deliveries, customers should retain the original packaging and product until the issue has been reviewed.
Contact Us
If you have any questions regarding your order or this Shipping Policy, please contact us:
FREEZEMILL
Email: contact@freezemill.com
Phone: +1 (919) 599-5981
Business Address:
501 Merrion Park Ln
Morrisville, NC 27560-6318
United States
Our customer support team aims to respond to inquiries within 1–2 business days.