At FREEZEMILL, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return the product and receive a refund according to the terms below.
1. 30-Day Return Policy
You may request a return within 30 calendar days from the date your order is delivered.
We accept returns for both:
- Defective or damaged products
- Incorrect products
- Products that are not as described
- Customer-initiated returns, including a change of mind
To be eligible for a return, the product should:
- Be purchased directly from FREEZEMILL
- Be returned within 30 days of delivery
- Include the original packaging whenever reasonably possible
- Include all accessories, manuals, parts, and other items supplied with the order
- Be in a condition suitable for inspection
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the problem
- Photos or videos showing the issue
- Photos of the shipping box and packaging when applicable
After reviewing the issue, FREEZEMILL may provide a replacement, repair, or refund, depending on the circumstances.
3. Change-of-Mind Returns
If you simply change your mind about your purchase, you may request a return within 30 days of delivery, provided the product meets our return requirements.
For change-of-mind returns, the customer is responsible for the return shipping cost.
Original shipping charges are generally non-refundable for customer-initiated returns.
4. How to Request a Return
Before returning any product, contact FREEZEMILL to receive return instructions.
Please include your order number and the reason for your return.
Do not send a product to our business address unless FREEZEMILL has specifically instructed you to do so. We will provide the appropriate return address and instructions after reviewing your request.
5. Return Shipping
For products that arrive damaged, defective, or incorrect, FREEZEMILL will provide appropriate return instructions and, where applicable, cover reasonable return shipping costs.
For change-of-mind returns, the customer is responsible for the return shipping cost.
6. Refunds
Once we receive and inspect your returned product, we will notify you whether the return has been approved.
If approved, the refund will be issued to the original payment method used for the purchase.
Refunds are normally processed within 5–10 business days after the returned product has been received and approved.
Your bank or payment provider may require additional time for the refund to appear in your account.
7. Exchanges
If a product is defective or incorrect, we may offer an exchange depending on availability.
If an identical replacement is unavailable, we may provide a refund or another appropriate resolution.
8. Order Cancellation
If you need to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation if an order has already entered processing or fulfillment.
If the order has already shipped, you may need to follow our standard return procedure.
9. Non-Returnable Situations
A return may not be accepted if:
- The 30-day return period has expired
- The product was not purchased from FREEZEMILL
- Essential components or accessories are missing
- The product has been intentionally damaged or substantially altered
- The return was not authorized or properly arranged with FREEZEMILL
These limitations do not affect rights provided by applicable law.
10. Contact Us
For return or refund questions, please contact us:
FREEZEMILL
Email: contact@freezemill.com
Phone: +1 919 599 5981
Business Address:
501 Merrion Park Ln
Morrisville, North Carolina
United States