FREEZEMILL (“FREEZEMILL,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase from our website.
By using our website or purchasing our products, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, place an order, contact us, or otherwise interact with FREEZEMILL, we may collect certain information.
Information you provide directly
This may include:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Order information
- Payment information
- Information you provide when contacting customer support
- Any other information you voluntarily provide to us
We do not store complete payment card numbers on our servers. Payment information may be processed securely by third-party payment processors.
Information collected automatically
When you browse our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring website
- Date and time of visits
- Website usage and interaction information
We may use cookies and similar technologies to collect this information.
2. How We Use Your Information
We may use the information we collect to:
- Process and fulfill orders
- Process payments
- Ship products to you
- Provide order confirmations and shipping updates
- Respond to customer service requests
- Process returns, refunds, and exchanges
- Communicate with you about your orders
- Improve our website, products, and services
- Detect and prevent fraud, abuse, and unauthorized activity
- Maintain website security
- Comply with applicable legal and regulatory requirements
- Send marketing communications when permitted by applicable law and when you have provided the required consent
3. Cookies and Similar Technologies
FREEZEMILL may use cookies, pixels, tags, and similar technologies to operate and improve our website.
These technologies may help us:
- Keep the website functioning properly
- Remember preferences
- Understand how visitors use our website
- Measure website performance
- Improve our advertising and marketing
- Provide relevant advertisements
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
4. How We Share Your Information
We may share personal information with trusted service providers when necessary to operate our business and provide our services.
These parties may include:
- Payment processors
- Shipping and delivery providers
- Ecommerce and website service providers
- Website analytics providers
- Advertising and marketing service providers
- Customer support providers
- Fraud prevention and security services
- Professional advisors and service providers
We may also disclose information when required by law, legal process, court order, or governmental request, or when necessary to protect our rights, customers, property, or website.
We do not sell your personal information for money.
5. Payment Information
Payments made through our website may be processed by third-party payment providers.
FREEZEMILL does not intentionally retain complete payment card information on its own servers.
Payment providers may collect and process payment information according to their own privacy policies and security practices.
6. Order and Shipping Information
When you place an order, we use the information necessary to process and deliver your purchase.
This may include sharing your name, shipping address, phone number, email address, and order details with the appropriate fulfillment, shipping, or delivery provider.
7. Marketing Communications
If you subscribe to marketing communications, we may send you information about products, promotions, offers, or other updates.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.
Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications, such as order confirmations, shipping notifications, or customer-service messages.
8. Third-Party Services and Links
Our website may use third-party services or contain links to third-party websites.
Third parties may have their own privacy policies and terms of service. FREEZEMILL is not responsible for the privacy practices of third-party websites or services that we do not control.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
9. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
10. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide our services
- Complete transactions
- Maintain business and transaction records
- Resolve disputes
- Prevent fraud
- Comply with legal, tax, accounting, and regulatory obligations
When personal information is no longer reasonably required, we may securely delete or anonymize it where appropriate.
11. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
These rights may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request information about how your personal information is used
- Opt out of certain marketing communications
- Exercise other rights provided by applicable privacy laws
To make a privacy-related request, please contact us using the information below.
We may need to verify your identity before completing certain requests.
12. Children’s Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to delete the information.
13. California Privacy Rights
If you are a California resident, you may have additional privacy rights under applicable California privacy laws.
Depending on applicable law, these rights may include rights concerning access, correction, deletion, and certain uses or disclosures of personal information.
FREEZEMILL does not discriminate against customers for exercising applicable privacy rights.
To exercise an applicable privacy right, please contact us using the contact information below.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have questions about this Privacy Policy or want to make a privacy-related request, please contact us:
FREEZEMILL
Email: contact@freezemill.com
Phone: +1 919 599 5981
Business Address:
501 Merrion Park Ln
Morrisville, North Carolina
United States